No Link to Dispatcher Warning (Original SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices. In some instances, resetting the Base Station will be a step you need to take to restore communication between the Base Station and your system.

Before Getting Started

Please ensure that your system is disarmed and you have a Philips head screwdriver available.

Additionally, make sure that your Base Station is plugged into a wall outlet and has power prior to taking these steps.

How to Reset the Base Station

1. Unplug your Base Station from power by removing the cable from the bottom of the device

2. Using a phillips head screwdriver, remove the screw holding the battery cover in place, and then remove the battery cover

3. Remove one of the batteries from the Base Station and leave it out for 10-15 seconds

4. Plug the power adapter back into your Base Station and then reinsert the battery you removed

5. Place the battery cover back on the Base Station and use a phillips head screwdriver to put the screw back in place

6. Wait 1-2 minutes for the Base Station to boot back up

Watch this Video for Visuals on Resetting the Base Station

Still Need Help?

If you are still receiving the No Link to Dispatcher warning after resetting your Base Station, our support team (opens in new tab) can assist you further.