Updating Your Smart Lock
Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.
Updating Your System
Before updating your Smart Lock, you’ll want to make sure that your SimpliSafe® System is running the latest firmware version. If your system is running firmware version 2.16 or higher, firmware updates will happen automatically. However, you can manually check for updates (opens in new tab) using the SimpliSafe® Mobile App.
Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
You should see a tile on the Overview tab detailing there’s an “Update Available”
You may also manually check for updates using the following steps:
If your system is up to date or no update appears available when manually checking, please proceed to the next step to update your Smart Lock.
Updating Your Smart Lock
Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
On the Overview tab, there should be a tile that reads “Update Available”
Then, choose Update Now
Bring your phone within 3 feet of your Smart Lock and wait for it to connect
The Smart Lock will begin to update
Once the update is complete, you’ll receive a notice on your phone/tablet
Finally, calibrate your Smart Lock
If your Smart Lock has run the update, but you still see an update message on the Overview screen within the SimpliSafe® Mobile App, please pull the screen down to refresh the app to clear out the message.