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Smart Lock

How To Reset the Smart Lock

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock:

  • You are able to add your Smart Lock to your system, but get stuck at the calibration stage

  • Your Smart Lock won’t calibrate

  • Your Smart Lock is not responding

  • You receive Error 142 (opens in new tab), indicating that your Smart Lock is linked to two different Base Stations

How To Reset the Smart Lock

Step 1: Unpair the Smart Lock

First, you will want to remove the Smart Lock from your system. To do this:

  1. Open the SimpliSafe® Mobile App on your smartphone or tablet

  2. Select My System and then Device Settings

  3. Choose your Smart Lock from the list of devices

  4. Scroll down to the bottom of the page and tap “X Remove Device”

Step 2: Power Cycle the Smart Lock

  1. Slide the battery cover off the front of the Smart Lock

    1. If you have the original Smart Lock, you will need to slide the battery cover up and off the device

    2. If you have the Smart Lock Series 2, you will need to slide the battery cover off to the right

  2. Remove one battery from the Smart Lock and leave it out for 30 seconds

  3. After 30 seconds have passed, place the battery back in the Smart Lock but do not put the battery cover back on the device

Step 3: Factory Reset the Smart Lock

  1. Press and hold the pairing button above the Smart Lock’s batteries for 20 seconds

  2. Once all three lights on the Smart Lock flash at the same time, that indicates that the Smart Lock has been reset successfully

    1. If no lights appear, make sure that all 4 batteries in the Smart Lock are properly seated. If they are, replace the batteries with 4 new Duracell AA batteries

  3. After the Smart Lock has been reset, you can slide the battery cover back on

Step 4: Reinstall the Smart Lock

After resetting the Smart Lock, you can add it back to your system. To do this:

  1. Open the SimpliSafe® Mobile App on your smartphone or tablet

  2. Navigate to the Overview page and select the three-bar menu in the upper left corner

  3. Select Add Device or Camera, and then Smart Lock

  4. Follow the in-app instructions to add the Smart Lock to your system

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