How to Download Recordings From Your Camera

Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans (opens in new tab). 

Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing your camera’s name (opens in new tab) to exclude the use of an apostrophe before attempting to download any recordings. 

How to Download Recordings Using the SimpliSafe® App:

1. In the SimpliSafe® App (opens in new tab), tap on Timeline (opens in new tab) from the bottom navigation bar

2. Swipe up and down through the Timeline and find the event whose clip you wish to download

3. Tap on the event and then tap on the video preview within the event

4. Tap the three-dot icon next to the recording and then choose Download Video

5. The clip will be saved to your phone

   1. To access saved videos, go to your phone’s camera roll

How to Download Recordings Using the SimpliSafe® Online Account

1. Log into the SimpliSafe® Online Account (opens in new tab) using the browser of your choice

2. Select Timeline from the navigation menu on the left side of the screen

   1. If you do not see the navigation menu, click the three-bar icon on the top left corner of the screen to reveal it

3. Scroll through the Timeline and find the event with the video clip you wish to download

4. Tap on the event and then tap on the video on the right side of the screen

5. Tap the download icon on the bottom right side of the video player

6. The clip will be saved to your computer

   1. To access saved videos, go to your downloaded files in your computer

Is a Timestamp Included?

When you download a video from your timeline, the date and time that the recording was filmed is found at the end of the file name.

To find the timestamp, take the following steps:

1. Open your camera roll

2. Select the recording you downloaded

3. Tap the i icon on the bottom of the screen to display the video’s file name

   1. This step may vary depending on your mobile device

4. At the end of the file name, you will see the date and time the recording was filmed

Note: the time stamp will be written in numbers, displayed as MM/DD/YYY_HH/MM/SS. So for a recording filmed on August 21, 2024 at 2:31:21 PM, the timestamp will be displayed as: 08212024_023121PM.