Learn how to track your order, and find other details on returns, shipping and our warranty policy.
There are two ways you can track your order once you’ve received your shipping confirmation email: through our Live Chat, or your SimpliSafe® Online Account. Please note that if your order has not yet been shipped, you will not receive a tracking number for it. Orders are typical…
SimpliSafe® stands behind all of our products and services. As of Jan. 17, 2022, all products sold have a 1-year limited hardware warranty, which starts from the original order/purchase date, including SimpliSafe® products bought through authorized retail partners. As an addition…
Test SimpliSafe® in your home for 60 days. Your system arrives ready to work – no drilling or tools are needed. If you aren't 100% satisfied, return it for a full refund (we'll even pay return shipping). Returning Your Product We can only accept returns purchased directly from th…
