How to Cancel an Alarm That's Already in Progress
Contact our monitoring center 24/7 at 1 (855) 693-4911
If an Entry-, Motion-, or Glassbreak-triggered alarm is canceled within moments of the initial alarm signal, our monitoring service will consider this a false alarm. That means you will not receive a phone call and police will not be sent.
After the false alarm grace period , our Monitoring Center will contact you using the numbers you provided when the service was activated. Please remember, you will need to provide the Monitoring Agent with your Safe Word (opens in new tab) in order to cancel the request for dispatch.
You can also contact our monitoring center 24/7 at 1 (855) 693-4911. They can contact emergency services if you missed their call and provide information on recent alarms. If police response has already been requested, your local police department will make the decision of whether to continue to the property.
Our monitoring center cannot offer technical support. If you are having issues with your system, please contact our customer support team (opens in new tab).
There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: Critical Alerts, (opens in new tab) allowing calls from our monitoring center’s phone number when your phone’s Do Not Disturb mode, and enabling Alarm Texts (opens in new tab).