What happens when I put in the wrong PIN on the PIN Pad?
Updated
Starting on the fifth attempt of entering the wrong PIN on the PIN Pad, your Smart Lock will initiate a number of safety measures to ensure that your home is safe.
| Attempt | Backoff Delay | Behavior |
|---|---|---|
| 1-4 | - | - |
| 5-10 | 30 sec | Lock notifies users via a warning & Push alarm event. No PINs are evaluated during lock out. Cameras will record. |
| 11-15 | 5 min | Lock notifies users via a warning & Push alarm event. No PINs are evaluated during lock out. Cameras will record. The monitoring center will call the customer* |
| 16+ | 30 min | Lock notifies users via a warning & Push alarm event. No PINs are evaluated during lock out. Cameras will record. The monitoring center will call the customer.* |