Updating Your Smart Lock
Updated
Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.
Updating Your System
Before updating your Smart Lock, you’ll want to make sure that your system is running the latest firmware version. You can check for updates using the SimpliSafe® Mobile App. If your system is up to date, please proceed to the next section titled “Updating Your Smart Lock”.
Open the SimpliSafe® Mobile App on your phone or tablet
Choose My System from the bottom navigation bar
Select Base Station Settings from the menu
Next to Firmware, you’ll see Update Available if one is ready to install
If you only see a firmware version, and no update is available proceed to the next section for ‘Updating Your Smart Lock’
Tap on Update Available and follow the on-screen prompts to download and install the update
Updating Your Smart Lock
Open the SimpliSafe® Mobile App on your phone or tablet
On the Overview tab, there should be a tile that reads “Update Available”
Then, choose Update Now
You’ll need to make sure that Bluetooth is enabled on your phone or tablet - otherwise the update will fail!
Bring your phone within 3 feet of your Smart Lock and wait for it to connect
The Smart Lock will begin to update
This may take up to 10 minutes to complete, so keep your phone nearby!
Once the update is complete, you’ll receive a notice on your phone/tablet
Finally, calibrate your Smart Lock
Navigate to My System
Choose Device Settings
Select your Smart Lock
Choose Calibration
Tap on Begin to get started