Panic Button Offline

If your Panic Button is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. 

The Panic Button takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.

To change your Panic Button battery, slide it up and off its bracket. This may require gentle force to remove the bracket. Replace the battery, then put the device back on its bracket.

Please note that the error may take up to 24 hours to clear from the SimpliSafe® Mobile App after taking these steps. If you want to bypass that timeframe, you’ll need to follow the steps below to remove the device from your system and then re-add it.

To remove your Panic Button

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings (opens in new tab)

4. Tap on the Panic Button you wish to remove

5. Choose ‘Remove Device’

Once you have removed your device, you can add it back using our Installation Guide (opens in new tab).