Why are Some Settings Locked for the Outdoor Security Camera Series 2?

If your Outdoor Security Camera Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings (opens in new tab) within the SimpliSafe® Mobile App (opens in new tab). This is due to the fact these settings are needed for agent intervention during person on property activity and alarm events.

Which Settings are Locked when SimpliSafe® Active Guard Outdoor Protection is enabled?

• Motion Type

  • Locked to People Only

• Motion Sensitivity

  • Locked to Medium

• Mic & Audio

  • Locked ON (Used for agent intervention)