Base Station Battery Failure

Your Base Station comes pre-installed with 4 NiMH (nickel-metal hydride) rechargeable batteries, which are kept charged by your Base Stations. These batteries should never be replaced with alkaline type batteries over the lifetime of your Base Station.

If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

To resolve this issue:

1. Open the battery compartment on the bottom of the Base Station using a Phillips head screwdriver

2. Confirm that your Base Station is using 4 NiMH rechargeable batteries

   1. Alkaline batteries should never be used in the Base Station

3. Check the batteries and compartment for any signs of corrosion

   1. If you spot any signs of corrosion on the batteries or within the compartment, our Support team (opens in new tab) can assist you further

4. If there are no signs of corrosion, you will need to replace the batteries with 4 NiMH rechargeable batteries that meet the requirements of 1.2V and 1300 mAH

5. Once you have your replacement batteries, use the steps outlined in our How to Replace Base Station Batteries article (opens in new tab)