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Log In Error

The SimpliSafe® Mobile App (opens in new tab) uses cookies to save your login session. Cookies allow for various web flows to be called and background refreshes to occur. Cookies do not store any sensitive information, instead they keep a record of the session itself.

If you are encountering this error, it’s likely due to cookies being blocked on your phone or tablets default browser. To fix this issue, you will need to allow cookies on your device by following the steps below.

How To Allow Cookies on iOS

  1. Open the Settings app on your iOS device

  2. Scroll down and select Safari

    1. It may be necessary to tap on Apps in order to find Safari on the list

  3. Look for the Block All Cookies setting and toggle this to OFF

    1. If Block All Cookies is not listed under Privacy & Security, tap on Advanced at the bottom of the screen

  4. Force close the SimpliSafe® Mobile App (opens in new tab)

  5. Try logging in to the SimpliSafe® Mobile App again on this device

How To Allow Cookies on Android

Most Android devices allow you to use the browser of your choice. We included instructions for some of the most popular browsers below. 

Google Chrome

  1. Open Chrome on your Android phone or tablet

  2. Select the vertical dot menu from the top right of your browser

  3. Choose Settings, then Site Settings

  4. Select Third-party cookies

  5. Ensure that you are allowing third-party cookies

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

Mozilla Firefox

  1. Open Firefox on your Android phone or tablet

  2. Tap the vertical dot menu from the bottom right of your browser

  3. Choose Settings

  4. Go to Site Permissions

  5. Tap Allow Cookies

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

Samsung Internet

  1. Open Samsung Internet on your Android phone or tablet

  2. Tap the three-bar menu icon in the bottom right corner

  3. Choose Settings then Sites and Downloads

  4. Select Site Permissions

  5. Choose Cookies and select Allow All Cookies

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

Microsoft Edge

  1. Open Edge on your Android phone or tablet

  2. Select the Settings and More Menu (three-bar menu in the bottom right corner of the browser)

  3. Choose Settings then go to Privacy and Security

  4. Select Site Settings and choose Third-party cookies

  5. Ensure that you are allowing third-party cookies

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

DuckDuckGo

DuckDuckGo is a new privacy browser that blocks all cookies on websites, by default. To get this browser to work with SimpliSafe®, you’ll need to add our Auth website to the browsers settings.

  1. Open the Duck Duck Go browser on your Android phone or tablet

  2. Tap on the three dots in the top right corner

  3. Select Settings and then select Web Tracking Protection

  4. Choose Unprotected Sites, then tap on the + sign

  5. Add the following site: www.auth.simplisafe.com and select Save

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

Brave

  1. Open Brave on your Android phone or tablet

  2. Select the vertical dot menu from the bottom right of your browser

  3. Choose Settings and select Site Settings

  4. Choose Third-party cookies

  5. Ensure that you are allowing third-party cookies

  6. Force close the SimpliSafe® Mobile App (opens in new tab)

  7. Try logging in to the SimpliSafe® Mobile App again on this device

Additional Troubleshooting for Android

If you have already tried the above steps to allow cookies for your Android device and are still unable to login, use the steps below to enable “On Device Site Data”. 

NOTE: This setting is not available for Firefox, DuckDuckGo, or the iOS version of Chrome.

Google Chrome / Microsoft Edge / Brave

  1. Launch the browser app on your Android phone or tablet

  2. Choose the menu option at the top or bottom of your browser

  3. Select Settings from the menu

  4. Scroll down to “Site Settings” and select it

  5. Confirm that “On-Device Site Data” is turned on

  6. Force close the SimpliSafe® Mobile App

  7. Launch the app and try logging in again

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