App Error: Connection Error
The app error “Connection Error” can occur both during setup or in a post setup state for SimpliSafe® cameras. It indicates that there is an issue with the camera connecting to the system and requires a reset of the camera to clear the error message.
You’ll want to reset the camera and set it up again to clear out the error. You can use the following guides to learn how to perform a reset on your specific camera.
Resetting the Wireless Outdoor Security Camera (opens in new tab)
Resetting the Smart Alarm Wireless Indoor Security Camera (opens in new tab)
Resetting the SimpliCam® Wired Indoor Security Camera (opens in new tab)
Once the camera has been reset, begin the setup process over again using your camera’s installation guide.
Wireless Outdoor Camera Installation Guide (opens in new tab)
Smart Alarm Wireless Indoor Security Camera Installation Guide (opens in new tab)
SimpliCam® Wired Indoor Camera Installation Guide (opens in new tab)
If the issue persists after performing a reset and setting the camera up again, please contact our support team (opens in new tab) for additional troubleshooting.