How To Find or Change Your Safe Word

We take your security very seriously, so whenever we speak with you, we may ask for your Safe Word as a part of our verification process. This is to ensure that someone else is not trying to gain access to your system or account.

Note, Safe Words are only available to customers subscribed to a professional monitoring plan (opens in new tab). If you downgrade your plan to Basic App Control, you'll no longer have access to this within the SimpliSafe® Mobile App.

How To Find Your Safe Word

You created your Safe Word when you set up monitoring for your system. If you have forgotten your Safe Word, you can view it via the SimpliSafe® Mobile App or SimpliSafe® Online Account (opens in new tab) by following the steps below:

Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Next, select Location Settings (opens in new tab) from the menu

4. Scroll down to Safe Word & PINs

5. Select Safe Word

6. Here you’ll see your Safe Word visible in plain text

Using the SimpliSafe® Online Account

1. Login to the SimpliSafe® Online Account (opens in new tab) using the browser of your choice

2. Go to the navigation menu on the left side of the screen and select Monitoring

3. Under Safeword on the right-hand side of the screen, tap view to reveal your Safe Word

How To Change Your Safe Word

If you would like to change your Safe Word, you can do so by following the steps below in the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Next, select Location Settings (opens in new tab) from the menu

4. Scroll down to Safe Word & PINs

5. Select Safe Word

6. Tap on the field to enter a new Safe Word

7. Be sure to select SAVE in the upper right corner of the screen to save your selection