Take control of your system by securing your account with MFA, setting up custom PINs, and managing your monitoring subscription.
Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your system is running. Not sure what version of the firmware is installed on your system? Y…
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices and home network. If you are subscribed to the residential or business plan like Pro Plus, Pro, Core or Standard Monitoring, a “No Link to Dispatcher” error means that…
Overview The SimpliSafe® Smart Lock makes sure your door is locked, even if you forget to lock it yourself. It locks your door the minute you arm your system, or automatically on a timer. And it unlocks the moment you disarm your system. The Smart Lock integrates seamlessly with…
Some police and/or fire departments may require permits for security systems and alarms. Once you have activated your SimpliSafe® Monitoring Service, the permit requirements for your municipality will be made available to you via the SimpliSafe® Mobile App or Online Account. Usin…
The SimpliSafe® Mobile App and Online Account will advise you if you need to apply for a permit with your local municipality. First, you’ll need to work with your local municipality to obtain a permit, and if required, you’ll pay the registration fee to your municipality. Please…
To register the alarm permit that you acquired from your municipality, you’ll need to use the SimpliSafe® Mobile App on your phone or tablet. If you still need to determine whether or not a permit is needed for the location of your system, you can also find this within the Simpli…
If you live in a municipality where SimpliSafe® manages permits, then there’s likely no further action needed on your part once you activate monitoring. If we do require additional information from you, our team will reach out to you from the email address permits@simplisafe.com.…
