Running into issues during setup? We can help! Learn more about some common setup issues and how to solve them here.
App Requirements: The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with: Android 12 and above iOS 17.0 and above If…
Once the battery tab is removed from the Base Station and you have plugged it into a known working wall outlet, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get…
If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz Simp…
Your SimpliSafe® system is always ready to keep you secure and alert you to potential threats. While uncommon, false alarms can happen, so it’s important to install your devices correctly and take the proper precautions to prevent false alarms from happening. If you have just exp…
