How to Remove Products From Your SimpliSafe® System
Updated
| Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about the differences between the two systems on our Help Center. |
To remove a device from your system using the SimpliSafe® App:
Navigate to the “My System” gear on the bottom of the screen.
Choose “Device Settings”.
Scroll down to your Sensor and tap on which one you want to remove.
At the bottom of this page, press the "X Remove Device" text.
To remove a device from your system using the Keypad:
Open the Menu on your Keypad and enter your Master PIN.
Select “Devices” and navigate to the device you’d like to remove. Select it with the right arrow.
Scroll to the bottom of the sensor’s listed settings and select “Remove”. Confirm the removal with the right arrow.
Press “Off” to exit the menu.