How to Use Two-Way Audio for Cameras
What Is Two-Way Audio?
While using the SimpliSafe® Mobile App, Two-Way Audio lets you hear audio from your camera and speak through it while viewing a live stream. Two-Way Audio is available on all SimpliSafe® cameras.
How to Turn On Two-Way Audio
To enable Two-Way Audio, confirm the Mic & Audio setting is toggled on for your camera in its Camera Settings.
Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
Select My System from the bottom navigation bar
Select the camera you want to manage
Scroll down to General
Toggle Mic & Audio on
Select Save
Note: If your camera is enrolled in SimpliSafe® Active Guard Outdoor Protection, Mic & Audio is locked on and can't be turned off.
How to Use Two-Way Audio
Two-Way Audio works differently depending on your camera.
Video Doorbell Series 2
To use Two-Way Audio for the Video Doorbell Series 2, tap the microphone button once to start Two-Way Audio, and tap it again to end it.
If you are using Two-Way Audio while the camera is recording, the camera will record both what you said through the SimpliSafe® Mobile App and audio that was detected through the camera.
Outdoor Cameras and Smart Alarm Indoor Camera
To use Two-Way Audio for the Outdoor Cameras and Smart Alarm Indoor Camera, tap the speaker button once to talk. If you press and hold the speaker button, Two-Way Audio will not work.
If you are using Two-Way Audio while the camera is recording, the camera will record both what you said through the SimpliSafe® Mobile App and audio that was detected through the camera.
SimpliCam® and Video Doorbell Pro
To use Two-Way Audio for the SimpliCam® and Video Doorbell Pro, press and hold the microphone button while talking and release it to hear what is being said. If you hold the microphone button while someone is speaking to you through the camera, you will not be able to hear them.
If you are using Two-Way Audio while the camera is recording, the video will only include audio detected through the camera, not what was said through the SimpliSafe® Mobile App.