How to Reset the Base Station
When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors.
Before Getting Started
You’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the Base Station's battery compartment.
How to Reset the Base Station
Unplug the Base Station from power by removing the cable from the bottom of the Base Station
Wait at least 60 seconds, or until the SimpliSafe® Mobile App (opens in new tab) states “Power Outage” on the timeline
Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station
Take off the bottom cover to expose the battery compartment
Remove a single battery from the Base Station, wait 60 seconds, and reinsert the battery
Plug the Base Station back into power
After 60 seconds, a “Power Restored” message should populate on the timeline within the SimpliSafe® Mobile App
Next, arm your system to HOME mode, then disarm it by setting it to OFF
This will ensure that the message clears from the mobile app and test that your system is properly arming and disarming itself
If you have trouble arming or disarming your system, or if the issues persist after taking the above steps, don’t hesitate to contact our support team (opens in new tab) for additional troubleshooting.
Does Your Base Station Have a Red Light?
If your Base Station is pulsing or solid red, an alarm event may have recently occurred. You can reset your system status and learn more about next steps in this Help Center article (opens in new tab).