Why am I not receiving push notifications for my SimpliSafe on my smartphone?
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
Please follow the steps below to troubleshoot not receiving push notifications on your smartphone.
Ensure system push notifications are turned on
In your SimpliSafe mobile app, go to the main menu ≡
Click Alerts & Notifications for the location you want alerts for
Choose Push Notifications. Here you can enable or disable push notifications for the following events:
Alarm—Smart Alerts when system alarm is triggered
Activity—Smart Alerts when system is armed or disarmed, and for sensors set to Secret Alert
Warnings—Smart Alerts on Power Outages and Sensor Errors
Turn on camera notifications
In your SimpliSafe mobile app, go to Settings in the main menu ≡
Click My System and then Camera Settings
Choose the camera you’d like alerts from
Enable or disable the notifications you'd like to receive
Ensure that Motion Detection is turned on by clicking the section and enabling Motion Notification
You will only receive motion alerts when your camera’s privacy shutter is open
Allow SimpliSafe to send push notifications to your smart phone
Go to “Settings”
Find the SimpliSafe app, and make sure notifications are turned on
Tap Apps > Settings > MORE
Tap Application manager > DOWNLOADED
Tap on the SimpliSafe app
Select or clear the check box next to Show notifications to enable or disable push notifications
If your notifications are set up correctly, then try closing the app and re-opening it.
If you still are not receiving notifications, try deleting the app and re-installing it.
If you are still unable to receive push notifications, please contact our customer support.