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Critical Alert Troubleshooting for iOS

Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

  1. Make sure you have the latest version of the SimpliSafe® mobile app (opens in new tab) on your device.

  2. In the mobile app, navigate to the “My System” gear on the bottom of the screen.

  3. Select “Notification Settings (opens in new tab)”.

  4. Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts (opens in new tab) in this Help Center article.

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