We take your security very seriously, so whenever we speak with you, we will ask for your Safe Word to confirm your identity. This is to ensure that someone else is not trying to gain access to your system or account, or disarm your system.

How To Find Your Safe Word

You created your Safe Word when you set up monitoring for your system. If you have forgotten your Safe Word, you can view it via the SimpliSafe® Mobile App or Web App by following the steps below:

Using the SimpliSafe® Mobile App

1. Navigate to the My System gear on the bottom of the screen

2. Next, select Location Settings from the menu

3. Scroll down to the bottom of the screen and tap the line reading Safeword to reveal your Safe Word

Using the SimpliSafe® Web App

1. Log in to your account on webapp.simplisafe.com.

2. Go to the navigation menu on the left side of the screen and select Monitoring

3. Under Safeword on the right-hand side of the screen, tap view to reveal your Safe Word

How To Change Your Safe Word

If you would like to change your Safe Word, you can do so by following the steps below in the SimpliSafe® Mobile App:

1. Navigate to the My System gear on the bottom of the screen

2. Next, select Location Settings from the menu

3. Scroll down to the bottom of the screen and tap the line that says Safeword to change yours

4. Be sure to tap Save on the top right side of the screen when you are done