FAQs

• What do the lights and sounds on my Smoke Detector mean?
• What do the lights and sounds on my CO Detector mean?
• What is 2 Step Verification? How does it work?
• What are Automatic Tests?
• How do I reset or change my password?
• What is Video Verification?
• I have a question about my system.
• What's the difference between Test Mode and Practice Mode?
• What is Video Verification?
• What is Test Mode?
• What is Practice Mode?
• What is Home Mode and Away Mode? What sensors are turned on in each mode?
• Do I need a WIFI connection or computer to use SimpliSafe?
• How do I download a certificate to get a discount on my homeowner’s insurance policy?
• I lost my Setup Guide. Can I get another one?
• How many devices can I connect to the Base Station?