FAQs
- How do I clean my camera's lens?
- Is there a referral program?
- What is 2 Step Verification? How does it work?
- How do I report a possible security issue in the system?
- How do I reset or change my password?
- How do I return a defective sensor?
- What are Primary and Secondary contacts? How do I change my monitoring contacts?
- What is Practice Mode? What is Test Mode?
- What is Wireless Interference?
- What is Home Mode and Away Mode? What sensors are turned on in each mode?
- Does my SimpliSafe system integrate with other smart home devices?
- Smart Lock Setup - Updating your system before installing
- Can I take my system with me when I move?
- How do the Smoke Detectors work? How do I prevent false alarms from my Smoke Detectors?
- How do I contact support? What are SimpliSafe's Hours of Operation?
- What does 'Sensor Not Responding' mean?
- What is the range of the wireless sensors? I live in a large home -- will they work for me?
- Is SimpliSafe available in stores?
- Do I need a WIFI connection or computer to use SimpliSafe?
- How do I order more sensors?
- How much does SimpliSafe cost?
- Is SimpliSafe available outside of the United States?
- How do I return my equipment for a refund?
- How do I download a certificate to get a discount on my homeowner’s insurance policy?
- How long do the batteries last?
- Why is my entry sensor shown as open?
- How do I set up WiFi?
- What does it mean when my keypad reads 'No Link To Dispatcher'?
- I lost my Setup Guide. Can I get another one?
- What is the warranty on my SimpliSafe Equipment?