Original SimpliSafe

System Overview

• Original SimpliSafe Overview
• How do I change my system settings? Device settings?
• How do I navigate the Original SimpliSafe’s Keypad Menu?

Install/Setup Help

• Original SimpliSafe Installation Help
• 4G Wireless Module Upgrade for SS2
• Do Entry Sensors work on all types of windows and doors?*
• What is the expected battery life of Original SimpliSafe sensors?
• How do I activate the batteries in my sensors?
• Where should I install my Base Station?

General Use Questions

• How do I test my system? How do I know my system is working?
• What happens if I lose power? Will my SimpliSafe system still work?
• How do I remove the entry sensor magnet from the wall? This is the smaller part of the entry sensor.
• How do I replace batteries?
• Do I need a wifi connection or computer to use the Original SimpliSafe?
• How do I order more sensors?

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Troubleshooting FAQs

• Why am I not receiving push notifications on my smartphone?
• Why can't I receive texts or emails?
• How do I set up text or email alerts?
• The Easy Setup Wizard Software Will Not Launch on my Computer
• Motion Sensor False Alarms
• Keypad Out of Range

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