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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
How to Delete Facial Recognition History From SimpliSafe® Active Guard Outdoor Protection
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Dark Mode for the SimpliSafe® Mobile App
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Upgrading Your Smart Lock to the Smart Lock Series 2
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Multi-Camera Live Streams Beta for Businesses
What Does "Invalid Base Station Serial" Mean?
Incomplete Recordings for Cameras
Camera Battery Usage and Signal Strength in the SimpliSafe® Mobile App
App Error: Your connection is not private
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Smart Lock Series 2 Settings & Customizations
How to Replace Smart Lock Series 2 Batteries
Video Doorbell Pro LED System Status Light Colors During Setup
What is a Cross Zone Jurisdiction for Monitoring Permits?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Maximize the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Original SimpliSafe® Water Sensor Installation Guide
Smart Lock Series 2 Overview and Installation Guide
What are the Wi-Fi upload speed requirements?
Motion Sensor Gen 2 False Alarms
Outdoor Camera Mount Feels Loose or Not Sturdy
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Is SimpliSafe® available outside of the United States?
2-Step Verification for SimpliSafe® Accounts
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Original SimpliSafe® Smoke Detector Installation Guide
How to Improve Upload Speed?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup