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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Why is my camera feed losing audio?
My Entry Sensor Will Not Pair to My System
How Does the Panic Button Respond During an Alarm
Which Version of the Solar Panel do I Have?
How To Replace Keypad Batteries
How to Download Recordings From Your Camera
Maximizing Battery Life of the Wireless Outdoor Security Camera
My Doorbell Won't Ring
Dark Mode for the SimpliSafe® Mobile App
Panic Button Not Responding
Smart Lock Series 2 Settings & Customizations
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
How to use Two-Way Audio for Cameras
How do I track my order?
Can't Initiate Live Stream From Within the SimpliSafe® App
How to Replace Smart Lock Series 2 Batteries
How To Change The Entry Sensor's Chime Volume
How to Replace the PIN Pad Batteries for Smart Lock
Does the Smart Lock use the same PIN as my Keypad?
What Does "Invalid Base Station Serial" Mean?
How to Rename a SimpliSafe® Device
Testing the Smoke Detector
Outdoor Camera is not Recording
Glassbreak Sensor Offline
Adding New Devices to Your Original SimpliSafe® System
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Is SimpliSafe® available outside of the United States?
SimpliSafe® Protectors Program
Extra Siren Batteries are Dying Quickly
How to Buy Yard Signs, Window Decals, and Other Accessories