General Questions
Error Messages
- Unable to set up a camera because it is already associated with another account.
- App Error: Your connection is not private
- App Error: Oops! Something went wrong
- Real Time Information is Temporarily Unavailable
- What does it mean when my keypad reads 'No Link To Dispatcher'?
- How do I return a defective sensor?
WiFi Troubleshooting
- WiFi and Connection Guide
- Should I upgrade my router?
- Should I upgrade my internet package?
- What does “Camera In Use” mean?
- What is WiFi Strength and RSSI?
- How to Improve WiFi Signal Strength?
Purchasing SimpliSafe
- What do I do with my SimpliSafe system when I move?
- I just moved into a home with SimpliSafe already installed—what do I do?
- I'm moving and NOT taking my system with me—what do I do?
- I'm moving and only taking PART of my system with me—what do I do?
- I'm moving and taking my ENTIRE system with me—what do I do?
- Where can I purchase additional yard signs, sensors, and other accesories?
FAQs
- What to do after a real or false alarm event
- What to do if you believe you are the victim of a scam
- How to add the SimpliSafe widget to your Smart Phone
- How do I clean my camera's lens?
- How do I report a possible security issue in the system?
- Where can I download the SimpliSafe App?