General Questions
Error Messages
- App Error: Your connection is not private
- App Error: Oops! Something went wrong
- Real Time Information is Temporarily Unavailable
- What does it mean when my keypad reads 'No Link To Dispatcher'?
- How do I return a defective sensor?
- What is Wireless Interference and how to resolve it?
WiFi Troubleshooting
- WiFi Troubleshooting Self-Help Guide
- WiFi and Connection Guide
- Should I upgrade my router?
- Should I upgrade my internet package?
- What does “Camera In Use” mean?
- What is WiFi Strength and RSSI?
Purchasing SimpliSafe
- What do I do with my SimpliSafe system when I move?
- Where can I purchase additional yard signs, sensors, and other accesories?
- Is there a referral program?
- What is the range of the wireless sensors? I live in a large home—will they work for me?
- Is SimpliSafe available in stores?
- How do I order more sensors?
FAQs
- What to do if you believe you are the victim of a scam
- How to add the SimpliSafe widget to your Smart Phone
- How do I clean my camera's lens?
- How do I report a possible security issue in the system?
- Where can I download the SimpliSafe App?
- Does my SimpliSafe system integrate with other smart home devices?