General Questions

Important Updates

• 2G Sunset

Error Messages

• How do I return a defective sensor?
• What is Wireless Interference and how to resolve it?
• How do the Smoke Detectors work? How do I prevent false alarms from my Smoke Detectors?
• What does 'Sensor Not Responding' mean?
• What does it mean when my keypad reads 'No Link To Dispatcher'?

WiFi Troubleshooting

• Should I upgrade my router?
• Should I upgrade my internet package?
• What does “Camera In Use” mean?
• What is WiFi Strength and RSSI?
• How to Improve WiFi Signal Strength?
• Where Do I Place My Router, Camera, and/or Extender?

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Purchasing SimpliSafe

• Where can I purchase additional yard signs, sensors, and other accesories?
• Is there a referral program?
• Can I take my system with me when I move?
• What is the range of the wireless sensors? I live in a large home—will they work for me?
• Is SimpliSafe available in stores?
• How do I order more sensors?

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FAQs

• How do I clean my camera's lens?
• How do I report a possible security issue in the system?
• Where can I download the SimpliSafe App?
• Does my SimpliSafe system integrate with other smart home devices?
• How do I contact support? What are SimpliSafe's Hours of Operation?
• How long do the batteries last?

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