General Questions
Important Updates
Error Messages
- How do I return a defective sensor?
- What is Wireless Interference and how to resolve it?
- How do the Smoke Detectors work? How do I prevent false alarms from my Smoke Detectors?
- What does 'Sensor Not Responding' mean?
- Why is my entry sensor shown as open?
- What does it mean when my keypad reads 'No Link To Dispatcher'?
Purchasing SimpliSafe
- Can I purchase additional adhesive tape, accessories, yard signs, and window decals?
- Is there a referral program?
- Can I take my system with me when I move?
- What is the range of the wireless sensors? I live in a large home—will they work for me?
- Is SimpliSafe available in stores?
- How do I order more sensors?
Using SimpliSafe
- What is 2 Step Verification? How does it work?
- How do I reset or change my password?
- What's the difference between Test Mode and Practice Mode?
- What is Test Mode?
- What is Practice Mode?
- What is Home Mode and Away Mode? What sensors are turned on in each mode?
FAQs
- How do I clean my camera's lens?
- How do I report a possible security issue in the system?
- Does my SimpliSafe system integrate with other smart home devices?
- How do I contact support? What are SimpliSafe's Hours of Operation?
- How long do the batteries last?
- How do I set up WiFi?