At SimpliSafe, we know how important keeping your home and belongings safe is during the stressful and exciting time of moving. That’s why we designed your SimpliSafe security system so that it’s always protecting you, and should be the last thing you unplug and the first thing you plug back in.
When it's time to move, start by giving us a call at (888) 692-0229 and we can provide you with our Moving Package that includes packaging for keeping your sensors and accessories organized, new adhesives, and more!
PACKING UP: REMOVE AND GATHER
To prevent setting off an false alarms while uninstalling your system, follow these simple steps:
- Make sure your system is disarmed and in Off mode
- Unplug your Base Station AND remove at least one battery
When you’re ready to pack up your devices, remove the adhesive strips from the wall with a firm grip. They should pull away easily, but if you have any trouble, here’s a few tips for easy removal:
- If your sensor is in a bracket, remove the sensor before attempting to remove the adhered bracket
- Try rotating the device to loosen the adhesives’ grip
- Slide dental floss between the adhesive and the wall to loosen
Once you’ve removed your devices, double check to make sure you’ve gathered all the devices from around your home—you can check in the app or through the Keypad’s menu to see how many devices are added to your system.
Then pack them up with the materials provided in our Moving Package (give us a call at 888-692-0229 to request it!), and label your sensors to save time when setting up in your new home.
MAKING THE MOVE: PAUSE AND UPDATE
Make a note of where you packed your system so you can plug it in and start protecting your new home as soon as you arrive. And make sure to update your address in the SimpliSafe mobile app to ensure the correct address is protected (Menu > Location Profile).
Have time between homes? Give us a call for options to pause your monitoring while you’re between homes.
Staying in a temporary home before your final move? Make sure to update your address in the SimpliSafe mobile app so that you’re always protected and we know where to send emergency dispatch (Menu > Location Profile).
MOVING IN: ADHERE AND CONNECT
Now that you’re in your new home, just put your sensors back up the same way you did when you first installed your system—adhering them to the clean, dry wall and pressing in place for 30 seconds. Click here for more guidance and resources for getting your system set up in your new home—and don’t forget to reinsert your Base Station’s batteries before plugging it back in!
If you need more adhesives than what is included in our Moving Package (give us a call at 888-692-0229 to request it!), you can order them here.
SimpliSafe systems are designed with DIY self-install and uninstall in mind, but you can also take advantage of our professional installation services through OnTech. Just schedule a time and OnTech can install your system for you while you focus on settling into your new home.
If your WiFi network and/or password has changed, you will need to reconnect your system and update your camera settings. You can do so through the Keypad or through the SimpliSafe mobile app (Menu > My System > General Settings > WiFi Network). If your WiFi credentials have not changed, your system should automatically reconnect.
SETTLING IN: TEST AND PROTECT
If you find you need any additional sensors to cover all areas of your new home, you can always order more devices through our website. And for our customers subscribed to our Interactive Monitoring plan, you’ll get 10% off any new equipment.
You’ll also need to update your information in the SimpliSafe mobile app. Make sure to update your address as well as any PINs and your Safe Word in the Location Profile section (Menu > Location Profile) and rename any sensors that have changed to new locations or uses (Menu > My System > Device Settings).
We also suggest that you test your system to make sure everything is connected and working properly—you can follow the steps here.
NOT WHAT YOU’RE LOOKING FOR? TRY ONE OF THESE PAGES
- Leaving my entire system behind
- Taking part of my system with me
- Moved into a home with SimpliSafe already installed
- Moving your camera to a new location
- Removing sensors from your system
- Testing your system once it's reinstalled
- Getting Start with SimpliSafe
- Sensor Settings
- Base and System Settings
Did you know SimpliSafe customers can save up to 25% on their home insurance? SimpliSafe partnered with Hippo Home Insurance to provide you with a special discount on your home insurance. By protecting your home with SimpliSafe, you can save on your home insurance when you switch to Hippo! Click here to get your free quote.