Your privacy and security are our top concerns. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. Read on to find out what those changes are and how they affect your system.
Arming Recordings: More Privacy
Starting March 5, 2021, recordings will no longer be triggered when arming your SimpliSafe system in either Home or Away Modes. This change will affect both SimpliCams and Video Doorbells.
We've made this change to improve customer privacy, as well as to decrease the number of events your system captures each day—making it easier for you to see events and recordings of what matters the most!
Camera recordings will still be triggered from other actions on your SimpliSafe system, including:
- Security system disarms
- Full alarm events
- Alerts from the built-in Motion Sensor
- Video Doorbell button presses
- Secret Alert triggers
If you have any questions or concerns about these updates, please contact customer support. We'll be happy to help!