Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. If you're not certain which system you have, you can tell the difference here.
The lights listed below are the only colors that the Base Station will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored lights.
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LED Status |
What does it mean? |
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Blinking Blue |
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Solid Blue |
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Intermittent Red Blinking |
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Single Red Blink |
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Solid Red |
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Red Motherboard Light |
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*To correct the position of the SIM card, you will need to open the card holder, a plastic door that swings open on the bottom of the Base Station. Make sure the SIM card is slid all the way into place, with the gold plating facing the module and the chipped corner in the bottom left. Close the plastic door by swinging it against the mod then sliding it to the left to lock it in.
**If your base station indicates that you do not have a cell connection, you may need to replace your cellular module. For more information, please visit this article.