Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here for the article for the Gen 3 SimpliSafe. If you're not certain which system you have, you can tell the difference here.
Please note that we no longer offer Water Sensors for the Original SimpliSafe system. If you are having an issue with your Original SimpliSafe Water Sensor, please contact support to find out how to upgrade your system.
The Water Sensor alerts you when there is a leak or flooding in your home. It can help prevent expensive water damage including mold, ruined furniture, and warped wood floors. Once the metal prongs make contact with water the Base Station will sound the alarm. If you are subscribed to professional monitoring you will receive a call from the monitoring company informing you of potential water damage. We recommend installing Water Sensors near bathroom plumbing to detect any leaks, overflows, or broken plumbing. You can also place a Water Sensor in the drip pan of your water heater, or washing machine.
To install your Water Sensor remove the white battery activation strip hanging from the battery compartment. Next, remove the liner of the adhesive strip located on the Water Sensor’s bracket, and adhere it to the wall, so that the metal prongs on the bottom of the sensor are right above the floor. Press and hold the Water Sensor for 30 seconds to ensure it is firmly attached to the wall. If you would prefer your Water Sensor to be more secure, slide the Water Sensor up off of it’s bracket, and use the included screws to permanently attach the bracket to a surface. Once you have finished, slide the Water Sensor back on to it’s bracket, and it is installed.
If you are installing a new Water Sensor to an existing system it can be added through your Keypad, or the Easy Setup Wizard. View this page for additional information.
Our support team will be happy to help if you experience any issues during installation. We are open 7 days a week from 8:00 AM - 12:00 AM EST.