At SimpliSafe, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we implemented 2-Step Verification. This means that any time a new device tries to log in to your SimpliSafe account, the device needs to be verified via email. This means that even if someone knew your email and SimpliSafe password, they still wouldn't be able to access your account without your permission.
What does 2-Step Verification do?
When you log in to your SimpliSafe account from a new device or browser, you will receive an email with the subject line SimpliSafe Account New Device Login. This email will identify the device that is trying to login, and ask you to verify that this login attempt is from someone you know and trust. To grant a device access, just click the blue "Verify Login" box at the bottom of the email.
The verification email should arrive shortly after you log in. If you don’t see it right away, confirm that you are checking the email you use to log into your SimpliSafe account. You may also want to check your Spam, Trash, or Junk folders. If you have trouble with the link, make sure the email is currently in your inbox. The link expires after 15 minutes, but you can always log in again if time runs out.
If you find that you need to verify your device every time you log in, the list below can help
- If you use Incognito or Privacy Mode, verification is required with each login.
- Certain antivirus or ad-blocker add-ins may require you to whitelist “https://simplisafe.com” and “https://webapp.simplisafe.com”
If, after checking this list, you are still having trouble with verification, please contact Customer Support, and we would be happy to help!