Practice Mode is your status with the Dispatch Center when you first activate Monitoring. Practice Mode begins as soon as activation is complete and ends automatically after 72 hours. During this time, the Dispatch Center will receive signals from your system but will not contact you or emergency responders. Any alarm triggered during this 72 hour period will not result in dispatch. This is intended to give you time to get to know your system and how it works, without risking false alarms.
If you want to extend your Practice Mode, or take some time to play with your already active system without worrying about dispatch, give us a call and we can help you set that up!
Test Mode is a System State you can manually enter through the Menu on your Keypad. It is a great way to check the connection between the Base and the Dispatch Center as well as the Base and its sensors. Entering Test Mode does not affect your Monitoring Status. If a Smoke Detector, Carbon Monoxide Detector, or Duress Alarm were triggered while your System is in Test Mode the Dispatch Center will act as if it is an emergency.
When a Monitored System enters Test Mode, it prompts a courtesy call from the Dispatch Center and generates “User Initiated Test” on the Timeline. The courtesy call is not considered an emergency and may not have the same response time as an actual alarm event. It will also not result in Dispatch. The Dispatch Center simply reaches out to the Primary Contact to let them know the Monitoring Services received the Test Signal.
Entering Test Mode also allows you to test the Base Stations’s connection with its sensors. Check out the testing guide for the All New SimpliSafe Sensors or the Original Simplisafe Sensors for complete testing instructions.
If you have any concerns about Sensors communicating with the Base or the Base communicating with dispatch please contact customer support for further assistance.