The chime connector is an accessory which adjusts the electrical current of your doorbell circuit to match the requirements of the Video Doorbell Pro.
There are two situations where a chime connector is necessary.
If the Video Doorbell Pro doesn’t ring your chime, but the live stream video and other features still work. You might also hear a constant buzzing sound from the chime.
If the chime “only dings but does not dong” or has other unusual behavior.
To get a chime connector, please call support. For more information about support, visit here.
Please note that the chime connector is not compatible with wireless chimes.