Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
We recommend placing your Base Station in a central location within your home to ensure communication between all of your devices. It should not be placed directly on the floor, and it should not be placed in the immediate vicinity of other large electronics.