Visual Verification is a setting that is available for users who own both a Video Doorbell Pro and a SimpliSafe security system (All New SimpliSafe or SimpliSafe Original).
Visual Verification enables quicker, more accurate police dispatch and response by enabling our monitoring center personnel to get a better understanding of what’s occurring in your home during an alarm, and working with you to get the best response possible.
Users who subscribe to one of our professional monitoring plans can opt in to Visual Verification to let our monitoring center view footage captured by your Video Doorbells and SimpliCam(s) during alarm events. The monitoring center agent handling the alarm will be able to review the alarm footage in order to determine whether or not an intruder can be verified on the premises, and help you understand what’s occurring in your home. Monitoring center agents will only be able to view the alarm footage, and only for the specific alarm they are responding to. Their access will also expire after a short time period.