This article is about the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
We recommend placing your Base Station in a central location in your home to ensure strong communication between all of your devices. It should not be placed directly on the floor, and it should not be placed in the immediate vicinity of other strong electronics.
You can follow the setup guide to help with your installation. If you’re having difficulty or have questions, please contact our support center.