Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
In the event of a power outage your SimpliSafe Base Station is equipped with a backup rechargeable battery supply that will keep your Base Station powered for up to 24 hrs. SimpliSafe does not rely on WiFi, and will continue to function over cellular networks.
If you've been a customer since 2019 or earlier, it may be time to update your cellular module to ensure your home remains protected in the event of a power outage. Please visit this article to make sure that your SimpliSafe system is up to date with the latest cellular technology.