Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
There are two types of push notifications—camera notifications and system notifications. Camera notifications are set up individually per camera and control that camera’s notifications. System notifications cover all other sensors and notifications.
Setting up System Push Notifications on your smartphone
- Download and install the SimpliSafe App from the app store if you don’t already have it.
- Open the SimpliSafe Smartphone App and tap the ☰ icon at the upper left, and select Settings.
- Tap Alerts & Notifications.
- Tap Edit to the right of Push Notifications.
- Next, tap to check the options for Alarm, Activity, and Error you would like enabled. If you’re not certain which ones you’d like, we recommend choosing all three initially.
- Alarm—Smart Alerts when system alarm is triggered.
- Activity—Smart Alerts when system is armed or disarmed, and for sensors set to Secret Alert.
- Error—Smart Alerts on Power Outages and Sensor Errors.
- Tap Save Alert to save your changes.
Setting up Camera Push Notifications on your smartphone
- Download and install the SimpliSafe App from the app store if you don’t already have it.
- Open the SimpliSafe Smartphone App and tap the ☰ icon at the upper left, and select Settings.
- Tap Camera Settings, and select the camera you’d like to receive alerts for.
- Set Motion Notifications to “on” and ensure that Motion Detection is not turned off.
- You will only receive motion alerts when your camera’s privacy shutter is open.
- Tap Save Alert to save your changes.