Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
SimpliSafe offers text, email, and push notification alerts for subscribers on the 24/7 Interactive Monitoring plan. You can set these alerts up via your mobile app or our online app from your browser.
From your mobile app:
- Download and install the SimpliSafe App from the app store if you don’t already have it.
- Open the SimpliSafe Smartphone App and tap the ☰ icon at the upper left.
- Tap Alerts & Notifications.
- Tap the type of alert you would like to add, Email or SMS.
- Follow the onscreen prompts to set up your alert(s).
- Name the alert, choose the type, and fill in your information.
- Tap to check the options for Alarm, Activity, and Error you would like enabled. If you’re not certain which ones you’d like, we recommend choosing all three initially.
- Alarm—Smart Alerts when system alarm is triggered.
- Activity—Smart Alerts when system is armed or disarmed, and for sensors set to Secret Alert.
- Error—Smart Alerts on Power Outages and Sensor Errors.
- Tap Save Alert to save your changes.
- Verify the alert type.
- For SMS alerts, you’ll receive a text. You’ll need to press the “Verify” button in the app, and then copy the confirmation code from the text into the box.
- For email alerts, you’ll receive an email with a link to verify the email address. Click it to complete setup.
From the webapp:
- Visit our webapp and log in.
- Click Add User
- Choose between SMS (text alerts) and email, and enter your information.
- For SMS alerts, note that major carriers are at the top of the list—the list is not entirely in alphabetical order.
- Verify the alert type.
- For SMS alerts, you’ll receive a text. You’ll need to press the Verify button in the webapp, and then copy the confirmation code from the text into the box.
- For email alerts, you’ll receive an email with a link to verify the email address. Click it to complete setup.
If you need assistance, please contact our customer support.