Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them:
- Direct sunlight hitting the sensor can trigger a false alarm.
- Heating vents located in the room. If they are located within the sensor’s field of vision, they may cause false alarms.
- Pets that are able to get too close to the sensor. Pets under 30 pounds generally don’t trigger Motion Sensors, but if they get close enough to the sensor, smaller dogs or cats may still be able to trigger it.
Sunlight can be avoided by placing your Motion Sensor in a corner where it will not be directly hit by sunlight throughout the day.
If you suspect that heating vents may be responsible for false alarms, position your sensor in a part of the room where it will not see the hot or cold air vent. As long as the change in the room’s ambient temperature is gradual, the sensor should not trigger.
Pets may require small adjustments to your motion sensor placement.
If your issue does not appear to be resolved, please contact our customer support team directly for further assistance.