Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
Troubleshooting steps: Ensure your phone is connected to the internet. Then, close the app and reopen it. Try changing the system’s alarm state again. If you are still experiencing issues, you may need to adjust your base station’s location or reset it. Please contact our customer support team directly for assistance.