You can contact our support team at 1-800-297-1605 or via email at customer-support@simplisafe.com.
SimpliSafe's customer support is open 7 days a week, 365 days a year, from 8:00 AM until Midnight EST.
Our monitoring center is open 24/7/365.
You can also use the RouteThis app to help diagnose and troubleshoot WiFi connectivity issues.