7 Messages
Indoor camera opens, records at wrong times
I'm a long time Simplisafe user. I just added an indoor camera over the weekend. I want the shutter open and recording only in Away mode.
I set the shutter status to Off: Closed, Home: Closed, Away: Open, Motion Sensitivity: Medium, Allow Video Verification: On.
Today, when I put the PIN into the keypad to leave the house, changing from Home to Off, I heard the camera click and the light started blinking. It recorded for a minute or two. When I put it back into Home mode, it recorded again for a couple of minutes. I have replicated this behavior several times. Also, when this happens, I get camera motion alerts on my phone app.
I also have a couple of sensors that are set to "Secret Alert". This feature is supposed to not trigger an alarm, just send me a notification. But, it also opens the camera and creates a recording.
I called Tech Support and we went through the reboot, remove and re-install drill. They are sending me a new camera because they think it is a bad camera. The behavior is specific enough that I suspect a firmware or design flaw. Just wondering if anyone else has seen this??
I set the shutter status to Off: Closed, Home: Closed, Away: Open, Motion Sensitivity: Medium, Allow Video Verification: On.
Today, when I put the PIN into the keypad to leave the house, changing from Home to Off, I heard the camera click and the light started blinking. It recorded for a minute or two. When I put it back into Home mode, it recorded again for a couple of minutes. I have replicated this behavior several times. Also, when this happens, I get camera motion alerts on my phone app.
I also have a couple of sensors that are set to "Secret Alert". This feature is supposed to not trigger an alarm, just send me a notification. But, it also opens the camera and creates a recording.
I called Tech Support and we went through the reboot, remove and re-install drill. They are sending me a new camera because they think it is a bad camera. The behavior is specific enough that I suspect a firmware or design flaw. Just wondering if anyone else has seen this??
whoaru99
1.3K Messages
4 years ago
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simplisafe_admin
Community Admin
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656 Messages
4 years ago
whoaru99 is correct. Here is a comprehensive list of the events that will trigger recordings from your SimpliSafe cameras:
Please keep in mind that after recording, the shutter on the camera will adjust to your selected settings.
SimpliSafe Social Team
SimpliSafe Home Security
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