‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
2-Step Verification for SimpliSafe® Accounts
Motion Sensor Gen 2 False Alarms
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What Does "Invalid Base Station Serial" Mean?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Glassbreak Sensor Offline
How many devices can I connect to the Base Station?
What are the Wi-Fi upload speed requirements?
Why Can't I See All of My System Locations in the Mobile App?
Video Doorbell Pro LED System Status Light Colour's During Setup
My privacy shutter isn’t responding correctly.
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
App Error: Your connection is not private
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
SimpliSafe® Excess Payback
My Doorbell Won't Ring
How to add the SimpliSafe® widget to your Smart Phone
Panic Button Not Responding
How To Replace Panic Button Battery
How to Improve Upload Speed?
Maximising Battery Life of the Wireless Outdoor Security Camera
Testing the Motion Sensor Gen 1
My Entry Sensor Will Not Pair to My System
Camera Motion Detection by System Arming State
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Motion Sensor Gen 2 Not Detecting Motion
How To Replace Smoke Detector Battery
Outdoor Camera Permanent Mount Installation Guide
How To Find or Change Your Master PIN
How do I reset or change my password for my SimpliSafe® account?