‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Updating Your Emergency Monitoring Contacts
When is my bill due, and can I change the due date?
Camera Motion Detection by System Arming State
How to add the SimpliSafe® widget to your Smart Phone
SimpliSafe® Excess Payback
Video Doorbell Pro Motion Detection
What does the signal strength next to my camera in the app indicate?
Outdoor Camera Mount Feels Loose or Not Sturdy
How to Improve Upload Speed?
How many devices can I connect to the Base Station?
What is Practice Mode?
What Does "Invalid Base Station Serial" Mean?
2-Step Verification for SimpliSafe® Accounts
How To Set Up or Delete A Custom PIN
App Error: Internet Not Found
Scheduled Arming for Your SimpliSafe® System
Entry Sensor Alert Voice Prompt
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Motion Sensor Gen 1 Offline
Motion Sensor Gen 2 Not Detecting Motion
My Doorbell Won't Ring
Testing the Smoke Detector
Dark Mode for the SimpliSafe® Mobile App
What Is The Red Button On The Top Of The Keypad?
App Error: Your connection is not private
Base Station LED Status Light Colours
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Video Doorbell Pro Requirements
Why Can't I See All of My System Locations in the Mobile App?
Error: Keypad Out of Range
What are the Wi-Fi upload speed requirements?
Testing the Motion Sensor Gen 1
How to activate app control
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
What if Someone is Forcing me to put in my PIN on the PIN Pad?