‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Biometric Authentication for SimpliSafe® Accounts
App Error: Your connection is not private
Glassbreak Sensor Offline
What are the Wi-Fi upload speed requirements?
Motion Sensor Gen 1 Offline
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Dark Mode for the SimpliSafe® Mobile App
SimpliSafe® Excess Payback
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
What does the signal strength next to my camera in the app indicate?
Video Doorbell Pro Motion Detection
Panic Button Not Responding
Testing the Motion Sensor Gen 1
Scheduled Arming for Your SimpliSafe® System
How To Find or Change Your Master PIN
How to activate app control
Video Doorbell Pro Requirements
What if Someone is Forcing me to put in my PIN on the PIN Pad?
App Error: Internet Not Found
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How do I track my order?
Entry Sensor Alert Voice Prompt
How to Find the Serial Number for Your SimpliSafe® Device or Camera
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How To Change The Entry Sensor's Chime Volume
How to add the SimpliSafe® widget to your Smart Phone
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Why Can't I See All of My System Locations in the Mobile App?
My privacy shutter isn’t responding correctly.