‎Using Your System | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How To Replace Water Sensor Battery
My privacy shutter isn’t responding correctly.
App Error: Internet Not Found
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What Does "Invalid Base Station Serial" Mean?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Maximising Battery Life of the Wireless Outdoor Security Camera
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How to Improve Upload Speed?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
What Is The Red Button On The Top Of The Keypad?
Using SimpliSafe® With Google Home and Google Assistant
What is Practice Mode?
How to add the SimpliSafe® widget to your Smart Phone
Dark Mode for the SimpliSafe® Mobile App
Where Should I Place My Base Station?
Entry Sensor Alert Voice Prompt
Can't Initiate Live Stream From Within the SimpliSafe® App
Error: Keypad Out of Range
Biometric Authentication for SimpliSafe® Accounts
Where Can I Submit a Product or Feature Request?
Glassbreak Sensor Offline
How To Check The Firmware Version of SimpliSafe® Devices
Motion Sensor Gen 1 Offline
What if Someone is Forcing me to put in my PIN on the PIN Pad?
Why Can't I See All of My System Locations in the Mobile App?
How to Rename a SimpliSafe® Sensor
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Where can I purchase additional yard signs, sensors, and other accessories?
How many devices can I connect to the Base Station?