Custom PINs for SimpliSafe® Business Accounts

Overview

PINs are the four-digit sequences used to arm and disarm your system, as well as to lock and unlock the Smart Lock. When setting up your system, you will be prompted to create a Master PIN. However, you have the option to create additional Custom and Duress PINs.

Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to other people (such as employees) so they can disarm your system, or unlock your front door when a Smart Lock is present. They can also be used to cancel an alarm via the Keypad. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the SimpliSafe® Mobile App or SimpliSafe® Online Account.

Customers who are subscribed to a SimpliSafe® Business Security can now create up to 9 Custom PINs when using the SimpliSafe® Mobile App. 

If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch, the Duress PIN can be used in emergency situations to immediately request the dispatch of police to your location.

Please note that PINs are different from your Safe Word. Your Safe Word will be needed to make changes to your monitoring subscriptions and to verify or cancel an alarm event when you’re on the phone with our team of experts.

How to Create a Custom PIN

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down Safe Word & PINs and select PINs

5. Choose + Add Custom PIN

6. Enter the Custom PIN, and add a unique name for it

7. Tap SAVE in the upper right corner before exiting

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and select Add User PIN

4. Type in the PIN’s custom name and its four-digit sequence

5. Click Set to save this new User PIN

Deleting A Custom PIN

You can delete any Custom PINs on using the SimpliSafe® Mobile App or the Keypad.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to Safe Word & PINs, then select PINs

5. Tap on the name of the Custom PIN you wish to delete

6. Click on Delete PIN to remove your Custom PIN

7. Select Delete again to confirm your selection and remove this Custom PIN

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and navigate to the Custom PIN you would like to remove

4. Press the right arrow button on your Keypad and scroll down to Remove

Troubleshooting Custom PINs

If you’re having trouble creating more than 4 Custom PINs, there are a few steps you can take to ensure that this process works.

First, ensure that you are on a business monitoring plan. These plans include Pro Plus Business, Pro Business, Core Business, and Standard Business. Residential monitoring plans are not eligible for this feature.

Second, this feature is not compatible with SS2 Systems (Original SimpliSafe®). This is due to a hardware limitation. For information on upgrading to the latest version of SimpliSafe®, don’t hesitate to contact our support team for assistance.

Finally, you’ll need to make sure that your system is fully up to date with the latest firmware. This means that you’ll need to update the firmware for both your Base Station, and the Smart Lock (if applicable). 

Not a Business?

Residential subscribers still have access to Custom PINs, granting them 4 Custom PINs to be created through the SimpliSafe® Mobile App or Keypad. You can learn more about creating and deleting Custom PINs on our Help Center.