‎Partially Refunded | SimpliSafe Help Center
trsadyle's profile

Friday, September 9th, 2022 8:28 PM

Partially Refunded

They stole my money as well. I purchased two systems for almost 2k and they partially refunded, stating they never received the items - this place is horrible! I will never use them again - thieves!!!! now I need to dispute and go thru the entire process, good thing I saved my UPS receipt as there is no denying two full systems and the weight of the return, plus my witnesses.

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Community Admin


4.8K Messages

1 year ago

Hi @trsadyle ,

Sorry to hear about your situation. Yes, our process is that when you send back any items for refund, our Fulfillment team does manually review all the items within your package, and issues a refund based on what was physically returned. Since you say you purchased multiple systems - could there be multiple different return authorizations that we'd need to review?

I've gone ahead and created an escalation request and our Support team will be able to help.

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