Is SimpliSafe now on the decline?
Contacted customer support today, I ordered big system earlier in year, and referred family and friends who all bought. Added a solar charger to my outdoor camera after long discussion with phone rep, who knows I live in chilly Michigan. BTW, solar charger 3x cost of battery, could have bought extra three ! Fast forward to WINTER, it's cold, and now the "trouble shooting" section says no charge below 32* F. Whaa?? OK, send me or sell me a battery... nope, none available, don't know when, and we're too busy to call you... but not too busy to send me a monthly bill. Phone rep today was horrible, lot's of very loud sighs, holds, "we can't do this or that, I don't even know where Michigan is...". Is the bloom off the SimpliSafe rose???