
What Should I Get?
SimpliSafe lets you custom-build your own system, but what is the right mix of components for your house? Ask the community here
4 Messages
Saturday, June 13th, 2020 4:12 AM
Interested but not sure
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Updated
3 years ago
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
AS far as I know, SS has never raised their monitoring fees (except if a state forces them to collect tax).
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captain11
Captain
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5.1K Messages
3 years ago
In my opinion SS on the Total Command 24.99 plan is worth every penny and the company, when it trips up (which it does and will) will try and make it right.
Historically, one major negative is extremely long wait times for support during the winter holidays, mid November through end of January. Other times of the year okay. One ray of hope is that SS is finally establishing a second call center in the southeast to expand its support bandwidth. Monitoring is done by a third party COPS (you can Google them and find info on their site) and over the years has been nothing short of excellent.
Finally, I have recommended and placed over 30 systems, including daughter, 2 brother-in-laws, 5 nieces/nephews, in-laws, neighbors, co workers, friends etc and they all still talk to me. :-) Issues do come up but SS has always come through.
Good luck with your decision, but as you already know, if not SS, go with anyone beside ADT!
Have a great weekend.
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greytdiver
3 Messages
3 years ago
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melissa_716686646111191
4 Messages
3 years ago
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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captain11
Captain
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5.1K Messages
3 years ago
As far as you question on primary and secondary, I am going on the basis that you are asking about who is contacted by the monitoring company prior to an alarm (/) you can add a primary contact and a secondary contact. If I got that wrong, my apologies up front.
If you more questions, you can also SS direct to answer them.
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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mellens_1
2 Messages
3 years ago
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